One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
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Websites For Sale If you have integrity, nothing else matters. If you don't... Read More First let us specifically define customer service. It is the... Read More A client recently said to me: "Most days things seem... Read More What is your customer saying about you? Do you really... Read More When all else fails in your company to meet the... Read More Have you ever been in a department store and known... Read More Traditional marketing strategies encourage business owners to continually grow their... Read More Homebuyers are an interesting study. Watching people make their home... Read More Bad customer service is everywhere these days - unmanned front... Read More Abstract: People buy for their reasons, not yours. This article... Read More Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More You Never Know Who You're Serving when customers turn irate.I... Read More If you think customer relationship management is just a piece... Read More Q: In a recent column you made the point that... Read More Big companies and corporations have lost the human touch. The... Read More However, in the world of business, this cliché may not... Read More Oh, what has happened to the carbon-based organizational interface? Many... Read More Customers put you in business, keep you in business, and... Read More If you're a regular reader of my column you know... Read More Good customer service just isn't enough anymore in the marketplace... Read More Our challenge as the business owner/sales person answering the telephone,... Read More Customer service today is getting worse. Win customers over and... Read More Some time ago a major UK food retailer decided to... Read More Go into many businesses today and try and get service,... Read More According to a Forum Corporation survey of commercial customers lost... Read More
Cheap Domain Names
The 7 Principles of Business Integrity
Customer Service - A Sweet Essence
Profit from a Customer Service Recovery Program
Does Your Customer Talk Back To You?
Customer Service Consultants
Customer Feedback: Everyone has an Opinion - USE IT!
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
The Logic of Emotion!
Tips for Curing Bad Customer Service
Communicating Value
What Every Manager Should Know About How to Win the Loyalty of Customers
You Bever Know Who Youre Serving
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
Dont Be Afraid To Give Problem Customers The Boot
Businesses Need to Rehumanise
Absence Makes the Heart Grow Fonder
Hook Me Up With A Human
Your Number One Asset
Whats The Customer Service Buzz About Your Business?
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Finding Out Why a Potential Customer is Calling On You
Astonish your Customers With These Customer Service Tips
Passing the After-Sales Test
Customer Service and Marketing that Works
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
A client recently said to me: "Most days things seem... Read More
You are serving great food. Your establishment is new, spotless... Read More
Many years ago, I was a first year apprentice assigned... Read More
The other day while at the book store, I came... Read More
Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More
A growing number of individuals are finding themselves called to... Read More
Background The company was experiencing an increase in the number... Read More
Running a business is about providing goods and services to... Read More
It's possible that in the course of your business dealings,... Read More
When conducting a training session about customer service, I always... Read More
"Every company's greatest assets are its customers, because without customers... Read More
7:00 a.m., the silence in the house is broken by... Read More
Customer service is an essential component of any business. Clearly,... Read More
These moments come when a customer or client?1. Hears someone... Read More
Service can be described as a "performance" of some kind... Read More
This article offers five ways to help you deal with... Read More
Some businesses have slow paying customers or past due balances... Read More
At 8.30 am a wealthy client (on his way to... Read More
The latest report from the American Customer Satisfaction Index (Michigan... Read More
The Call Center world is an intense pressure-driven environment continually... Read More
It may come as a surprise to you to discover... Read More
Some time ago a major UK food retailer decided to... Read More
Have you ever wondered why you often find a coupon... Read More
Walmart was the first business to require all its employees... Read More
*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More
Customer Service |