One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
|
|||||
|
|
|
|||
Websites For Sale We all want great service, whether we are buying our... Read More I wish I had a nickel for every time someone... Read More Reality is not always pretty. But here is a tad... Read More As Alan Weiss (guru to the savvy consultant) says: "It... Read More Those of us doing business over the internet have to... Read More A client recently said to me: "Most days things seem... Read More Big companies and corporations have lost the human touch. The... Read More Every business loses customers, but not many do much about... Read More Nobody likes to get complaints. They make you question your... Read More It all started a couple of weeks ago when a... Read More "I am writing to complain about the widget I bought... Read More When you make a mistake with a customer, should you... Read More Want to know the secret for keeping your clients forever?... Read More Customer Loyalty, we all want it. Don't we?Some people say... Read More If you think customer relationship management is just a piece... Read More Having been in business a number of years, I'm amazed... Read More Customer service is the most vital asset for Business either... Read More Good service is easy to spot and hard-to-find. Mediocre service... Read More Despite rumors to the contrary, the Web is not dead.... Read More In today's competitive world of retail, many stores are implementing... Read More We, as small business people, naturally dislike complaints from our... Read More A growing number of individuals are finding themselves called to... Read More What is your customer saying about you? Do you really... Read More Customer service is increasingly seen as one of the most... Read More Are wholesale buyers and retail customers really different? Frankly, there... Read More
Cheap Domain Names
11 Ways to Get What You Want - Be a Clever Customer!
Should I Have My Company Mystery Shopped?
Basic Levels of Consumer Integrity that Presently Permeates Society
Clients... and 38 ways to communicate with them
How to Win the Hearts of Your Customers and Friends
Profit from a Customer Service Recovery Program
Businesses Need to Rehumanise
Renewing Customer Loyalty
Complaints Are Actually A Good Thing!
Have You Hugged a Customer Today?
Transforming Disgruntled Customers into Your Biggest Advocates
Turning Customer Mistakes Into Raving Fans
Client Appreciation - It Means Everything!
Whats Love Got To Do With It?
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
How to Deliver Exceptional Customer Service
Customer Service For Huge Profits
Putting The Serve Back Into Customer Service
Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support
Loyal Customers Take Commitment
The Dissatisfied Customer
Clients - What They Want from You
Does Your Customer Talk Back To You?
Is your Online Business Customer-Friendly?
Wholesale Buyers Versus Retail Customers
Customer service is the pits, you say. You are not... Read More
What is one of the greatest ways to add value... Read More
A couple of years ago I had a call from... Read More
One of my classes in management focused on the repeat... Read More
Five minutes into the call I knew this client was... Read More
You Never Know Who You're Serving when customers turn irate.I... Read More
Historically, customer service was delivered over the phone or in... Read More
Our challenge as the business owner/sales person answering the telephone,... Read More
I got it into my head sometime in December 2004... Read More
Good customer service just isn't enough anymore in the marketplace... Read More
What I am about to tell you may seem very... Read More
Corporations in every sector are spending more than ever before... Read More
Have you ever wondered why you often find a coupon... Read More
In today's demanding economy, the first line of any business... Read More
If you're still dreaming about raising outside capital for your... Read More
At 8.30 am a wealthy client (on his way to... Read More
Do you remember the last time you went into a... Read More
Customer retention is vital to a business. If you cannot... Read More
Have you ever been in a department store and known... Read More
Customer service is an essential component of any business. Clearly,... Read More
Customers put you in business, keep you in business, and... Read More
1) Being placed on hold endlessly. Don't you just love... Read More
Which is more important the technology or the customer?The one... Read More
According to a Forum Corporation survey of commercial customers lost... Read More
Oh, what has happened to the carbon-based organizational interface? Many... Read More
Customer Service |